With Clevy, we aimed to make answering employees' requests as easy as possible - as such, we wanted agents to have a very simple interface to do so.

But sometimes, you also need to have more advanced options for security concerns, document management, and such.

That's why we created Roles (Administrator, Manager, or Agent) that you can attribute to your team members. Each role has a different level of governance, and with that comes more - or fewer - options over the interface.

Let's dive in!

Administrators are the users who can:

By default, the administrator is the one who created the account to which others are added.

A Manager can do the following, but only in the workspace they were added to:

An Agent can do the following, but only in the workspace they were added to:

To change your team member status between Agent or Manager, simply click on the dropdown Role and select the role you would like to attribute to them. Your changes are automatically saved.

💡 Pro Tips:

In a single organization, Administrators can create more than one Workspace* (*available only in the Enterprise plan). In each workspace, you can have different Managers & Agents.

For instance, for a given company you could have the following setup:

Organization: Clevy