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2. Organisation, Teams and Settings
2. Organisation, Teams and Settings
Setting up your Support Team for success
By Mathilde
1 author
7 articles
Understanding "Organization", "Workspace" & "User Directory"
Adding a new agent to your support team
Roles in your Organization & Workspace
Customizing your SLA & Team settings
An overview of Tags
Setting up Skill-based Routing
Creating user Groups for Profile-based answers