2. Organisation, Teams and Settings

Setting up your Support Team for success

7 articles in this collection
Written by Mathilde Paraire

Understanding "Organization", "Workspace" & "User Directory"

A quick overview of what you can do in each section to customize your support team & settings.

Written by Mathilde Paraire
Updated over a week ago

Adding a new agent to your support team

Collaborate to process queries better.

Written by Mathilde Paraire
Updated over a week ago

Roles in your Organization & Workspace

Define what your support team can do, see and manage.

Written by Mathilde Paraire
Updated over a week ago

Customizing your SLA & Team settings

Let your support deliver the consistent experience employees deserve.

Written by Mathilde Paraire
Updated over a week ago

An overview of Tags

Understanding the purpose of "public" vs regular tags.

Written by Mathilde Paraire
Updated over a week ago

Setting up Skill-based Routing

Make the most of your team's diversity of expertise.

Written by Mathilde Paraire
Updated over a week ago

Creating user Groups for Profile-based answers

Make your answers relevant to every employees.

Written by Mathilde Paraire
Updated over a week ago