2. Organisation, Teams and Settings
Setting up your Support Team for success
Written by Mathilde Paraire
Understanding "Organization", "Workspace" & "User Directory"
A quick overview of what you can do in each section to customize your support team & settings.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
Adding a new agent to your support team
Collaborate to process queries better.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
Roles in your Organization & Workspace
Define what your support team can do, see and manage.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
Customizing your SLA & Team settings
Let your support deliver the consistent experience employees deserve.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
An overview of Tags
Understanding the purpose of "public" vs regular tags.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
Setting up Skill-based Routing
Make the most of your team's diversity of expertise.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago
Creating user Groups for Profile-based answers
Make your answers relevant to every employees.Written by Mathilde Paraire
Updated over a week ago
Updated over a week ago